Are you having an issue hearing others while they can hear you clearly during a phone call? If so then it is likely that your smartphone’s internal speaker is acting up. Here is a guide for you to help you resolve this issue.

Troubleshooting problem: Network vs. Software vs. Hardware

Network

If hear distortions, cross chatter, robot voices, echoes, or your phone is only transmitting clear voices in certain locations then it’s probably due to a network issue. Contact your wireless service provider and ask them about the network strength in your area. Also, ask them to set your phone according to the required network setting.

Hardware

If the issue isn’t resolved by having the optimal network setting then it could be something hardware-related. This is an indication that the internal speaker has malfunctioned or has been damaged and might need a repair or replacement.

Software

If the problem isn’t constant and there is audibility with some features and not the others then it’s likely to be a software issue and may get resolved without the need for professional expertise.

What Can Be Done To Resolve The Issue

If you think that the problem is software-related then following these suggestions may resolve the issue.

Check Your Apps

If you installed an app soon before your internal speaker started malfunctioning then uninstalling that app and restarting your phone might do the trick for you. Moreover, check other installed applications on the phone as well. Updates for the apps that you have installed previously and used to work just fine with your internal speaker can conflict with the software of your device leading to such problems. Finding and uninstalling such apps can resolve the issue as well.

Restoring Factory Settings

If you are certain that the problem is software-related but could find the virus causing that problem then you may need to hard reset your phone. A hard reset erases all software, settings, and data from the third party and will restore your phone’s software to its initial settings. Don’t forget to back up all your phone’s data on a phone or storage device before opting for this option. By doing this you can avoid losing any data during the hard reset.

If the problem isn’t resolving even after a hard reset then there is not much left for an average user to do.

If the phone you are using is out of warranty then the only option left is to get it repaired by a reliable phone repair contractor. For the people living in Santa Barbara, one such reliable phone repair contractor is Fix805.  They also provide other phone repair services and phone unlocking at a reasonable price.

Contact them for further queries.